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Insta360 Repair Request
Are you a dealer seeking a repair? Please click here.
  • Provide product info
  • Describe issue
  • Provide shipping info
  • Submit
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Describe your issue
Tell us what issue you're experiencing.

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Country / Region *
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    Product Model *
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    360 Cameras
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    • Insta360 X5
    • Insta360 X4 Air
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    • Insta360 Nano
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    Question type *
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    • Product consultation and technical support
    • Insta360 Store Purchase and Order Queries
    • Maintenance and replacement progress query
    Specific Issue *
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    • Parameter Checking
    • Consultation
    • Troubleshooting
    Your Email *
    Fill in your email address, and any contact from us will be sent here
    How can we help? *
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    Appendix

    The total number of uploaded files should not exceed 6, and the size of each should be less than 20M. If you need to upload more attachments to help explain the problem, you can upload it to a cloud service, and then place the link in the requirement description (if it is an encrypted link, please provide the password), so that we can solve the problem for you as soon as possible.
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    Provide shipping info
    Select your preferred shipping method and enter shipping details.
    Ship back to*
    Repaired items will be sent back to the following address, so please double-check your informationAdd new address
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    Confirm your request information
    Please confirm the information below and then click submit to complete your application.
    Enter device info
    Country/Region
    Product Model
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    Camera issue
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    Shipping informationModify
    Shipping method
    Pickup address
    Return address
    Email address*Please be sure to fill in the correct email address. Shipping information and other information will be sent to this email address.
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