For most products purchased from Insta360 Official Store (https://store.insta360.com/), our Return and Exchange Policy allows you to request a return within 15 days upon receipt of the product without any reason, with certain exceptions.

Insta360 Official Store will offer you an exchange if there are any quality issues within 15 days upon receipt of the product. We will refund you if there is no exchange unit available.

Return Conditions

The product returned should maintain its original quality and function, and the product itself, original packaging, accessories, gifts, instructions, trademark labels, etc., should be complete and intact without any human damage, to avoid affecting secondary sale. Insta360 will only refund the full price of the product we received.

We have the right to refuse your return or exchange request under the following circumstances:

• · Products that were not purchased from Insta360 Official Store (https://store.insta360.com/), products with no corresponding order number found in the Insta360 system, products without a matching serial number in the Insta360 system, products for which a legal purchase certificate or receipt cannot be provided, or products for which the purchase certificate or receipt has been forged or altered.

• · Return or exchange requests submitted beyond 15 days upon receipt of the product. Products which are not shipped for return within 14 days after being approved by Insta360 Official Store.

• · The returned products do not match the products in the order, and the products are returned without verification by Insta360. The products are not returned to the designated return address that customer service provides.

• · Incomplete returns of products, including missing items from the original factory packaging such as the product itself, packaging, accessories, gifts, instructions, trademark labels, invoices, or other incomplete certificates or documents, or if the appearance of the product has been damaged due to human causes.

• · Products with unauthorized repairs or modifications, including but not limited to destruction or tampering with mandatory certification marks, tampering with product labels, serial numbers, waterproof marks, anti-counterfeiting marks, and packaging.

• · Products with signs of use, including but not limited to visible signs of use, data usage traces such as personal use data retention.

• · Quality issues caused by collisions, damage not due to the quality of the product itself, unauthorized modification caused by human factors, intrusion of foreign substances (water, oil, sand, etc.), incorrect installation, and improper use and operation not in accordance with the instructions.

• · Products damaged due to force majeure factors including but not limited to fire, flood, lightning, and traffic accidents.

• · Products made to your specifications or clearly personalized.

• · Sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.

• · Other circumstances stipulated by applicable laws and this policy.

Return and Exchange Guidelines

(a) To request a return or exchange, click the "Apply for Return/Exchange" button on the "My Orders" page of the Insta360 Official Store within 15 days of the date of receiving the product(s). You may also submit a return or exchange request by emailing ecommerce@insta360.com or Online Customer Service Chatbot.

(b) After you submit a return or exchange request, we will contact you via email or other means to confirm your return or exchange requirements. Please make sure to review and reply to our communication. Contacting you does not imply automatic approval of your return or exchange request. The specific judgment of whether the return or exchange application can be approved depends on whether the return conditions are met.

(c) Once your return or exchange request is approved, we will provide you the return address according to the country/region of the order. We have return warehouses in the US, Germany, Japan, Hong Kong, and Mainland China. Please ship the complete product (including the product itself, outer packaging, accessories, gifts, instructions or manuals, trademarks, and original invoices) to the designated address provided by Insta360 Official Store within 14 days from the approval date. Upon receipt of the returned product, the refund will be processed within 7 days, after the refund is processed, the refund will be returned to the customer's original payment account in 3-5 working days, the customer receives the refund of the specific time according to the customer's use of the payment institution to decide.

(d) In cases where a return is requested due to product quality issues, Insta360's technical support department may need to conduct inspections to determine the existence of such quality issues.

(e) If the product meets the conditions for exchange, we will send the replacement product to the address of your original order or another address specified by you after receiving and confirming the return.

Return and Exchange Fees

(1) Unless otherwise agreed upon, for orders eligible for the no-reason return policy, Insta360 Official Store will not charge any additional fees. However, if permitted by applicable laws and regulations, the logistics fees/shipping fees and relevant handling fees incurred during the return process will be borne by you. If your return does not meet the conditions for free return shipping, Insta360 Official Store reserves the right to deduct the shipping fee from the refund amount. If there are handling fees during the return process, these fees may be charged by your credit card issuer or payment institution based on the terms of the payment agreement you have agreed to. If you have any questions about this, please contact your card issuer or payment institution for more information.

(2) The return or exchange shipping cost incurred for returns due to quality issues will be covered by Insta360 Official Store, including logistics fees.

(3) Returns need to be returned with the gift included, otherwise the value of the gift will be charged and deducted from the order amount. If you choose not to return a gift or if the gift cannot be returned, you should pay the indicated gift price as specified in advance. Insta360 Official Store reserves the right to deduct the pre-indicated gift price from the refund amount without receiving the returned gift. Gifts can include, but are not limited to, physical items, points, vouchers, and coupons.

Note: After the expiration of the valid return and exchange period (15 days), Insta360 Official Store will no longer provide no-reason refund or exchange services. You are welcome to contact Insta360 Official Store Customer Service for maintenance requests. Fees and charges are subject to the evaluation of Insta360 Customer Service Center. Please refer to After-Sales Service Terms for more information.

Right of Withdrawal (for EU and UK orders ):

· What is the right of withdrawal?

If you are an EU or UK resident, according to “Directive 2011/83/EU of the European Parliament and of the Council”, you have the right to withdraw from the contract within at least 14 days without giving any reason. We offer you a longer withdrawal period which will expire after 15 days upon receipt of the product. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement.

· What are the effects of withdrawal?

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

· How to exercise the right of withdrawal?

To exercise this right, contact Insta360 Official Store Customer Service or send your request to us by mail to our business entities, whose address and other contact information can be found on our official website:

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number:

Ordered on: [date]/ received on: [date]

Your name:

Your address:

Your email used to place order:

Your signature (only if this form is submitted on paper):

Date:

You shall send back the goods to the address specified by us no later than 14 days from the date you communicated your withdrawal request. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. We may withhold reimbursement until we have received the goods back.