Storage
Q1. What kind of Micro SD cards work properly with ONE X?
To consistently achieve the best results with your ONE X, you should use UHS-I Micro SD cards with a V30 or above speed class and exFAT format, or the shooting may stop and the footage may be damaged by the unmatched storage cards. In addition, the maximum storage the ONE X has been tested at is 256GB.

We recommend only purchasing name-brand microSD cards through official resellers.
The cards below have been tested to work well with ONE X.

SD Card Model Number Capacity Speed Class
Sandisk Extreme V30 A1
SDSQXVF-032G-GN6MA
32G
V30
Sandisk Extreme Pro V30 A1
SDSQXCG-032G-GN6MA
32G
V30
Sandisk Extreme Pro V30 A1
SDSQXCG-064G-GN6MA
64G
V30
Sandisk Extreme V30 A1
SDSQXAF-128G-GN6MA
128G
V30
Sandisk Extreme V30 A2
SDSQXA2-064G-ZN6MA
64G
V30
Sandisk Extreme V30 A2
SDSQXA1-256G-ZN6MA
256G
V30
*For best results, we recommend to back up files regularly and refer to How do I format the SD card? to format your microSD card regularly.

Q2. How many photos and how much video does a 128G card hold?
A 128G card can store roughly 21800 pictures or 2.5 hours 5.7K video.

Resolution File size of 1s File size of 1min Recording duration of 32GB Recording duration of 128GB
5.7K@30fps
100mb
1000MB
30mins
130mins
4K@30fps
50mb
400MB
80mins
300mins
4K@50fps
85mb
650MB
50mins
190mins
3K@100fps
100mb
800MB
40mins
150mins
The table above is theoretical, and the actual data will differ in different environments. It is recommended to check the remaining space before shooting, either on your ONE X or via the app.

Q3. What do I do if the indicator shows a flashing blue light with “NO SD Card” showing on the screen?
The flashing blue indicator and the error message means that the ONE X doesn’t recognize the card, so please refer to the steps below to troubleshoot:
1.Please refer to Q1 to make sure the card is UHS-I and V30 or above with exFAT format.
2.Please insert the card into the slot correctly.
3.If the card meets the requirement, and is inserted correctly, please backup files and refer to How do I format the SD card? to format the storage card.

Q4. What do I do if there is an error message of “SD card excp” when using the recommended card?
It means it is not exFAT format, please refer to How do I format the SD card? to format your SD card.

Q5. Does format have to be done via a wired connection to phone?
No, the formatting can be done in app via wireless connection or wired connection, or in standalone mode.

Q6. Must I use a storage card if I’m connected to my phone via wire?
Yes, the storage card has to be used when taking photos or videos. Only live-streaming doesn’t require storage card.

Q7. Why was the date changed to be the default? Is it possible to correct the file date to show 2018/1/1 in the album?
When the battery has been taken out or out of power for too long, the date of ONE X is set back to the factory default 2017.9.1 or 2018.1.1. When this happens, please charge the camera, then connect ONE X to your phone, and the date will be updated.
For files with the incorrect date, please connect ONE X with the card inside to a computer, and refer to the name format shown in the screenshot and set the file to the correct date, following the below format, after that, the files will be re-listed by the new date, however, the date in the property of the files cannot be changed.

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