1. What is Insta360 Care?

Insta360 Care is a service that will repair or replace a product that is damaged due to non-human reasons, or by accidental dropping, pressure and impact during normal use. If you purchase an Insta360 multi-lens camera, this service may provide repair to or replace multiple lenses. The term of service is 1 year (365 days) from the time of automatic activation.

2. What is the difference between Insta360 Care and the 1 Year Official Warranty?

The Insta360 1 Year Official Warranty is a free maintenance and repair service for a product that fails due to non-human reasons. The Insta360 Care service covers damage caused by normal use or by accident. The duration of validity is one year.

3. Which countries/regions can request repair using Insta360 Care?

You can return your camera for repair in the country/region in which you purchased Insta360 Care (either purchased with the camera or separately).

4. Which models does Insta360 Care support?

Insta360 Care provides replacement services for the following products: GO 2, ONE X2, ONE RS, X3.

5. Do I need to pay any extra for repairs using Insta360 Care?

You don't need to pay any extra repair fees. If you request repair using Insta360 Care, we will bear the repair cost, labor cost and two-way shipping cost incurred during the repair.

6. Can Insta360 Care be used for theft or loss?

The Insta360 Care service does not cover theft or loss.

7. How long will it take to ship and activate Insta360 Care?

Insta360 Care is not a physical product, you do not need to wait for delivery. When you purchase Insta360 Care together with a camera, the service will automatically bind to that camera and activate within 2-6 days after the camera is shipped. When you purchase Insta360 Care separately, the service will bind to the camera serial number you enter when you purchase Insta360 Care, and will activate immediately. When you purchased a card or purchased from other channels, please manually activate and bind Care within 72H of the camera activation.

8. How can I check the status of my Insta360 Care after the service is activated?

Input your camera serial number here to check the status of your Insta360 Care, including activation date, binding date and expiration date.

9. Is the Insta360 Care service refundable or transferable?

When the Insta360 Care-covered camera is returned within fifteen (15) days, the associated "Insta360 Care" can also be returned for a refund at that time. If the camera covered is not purchased through the Insta360 official store and has been activated, or the Insta360 Care service has been used within 7 days after purchase of the camera, the service cannot be cancelled, returned, refunded or exchanged. The service is non-transferable to a third party once activated.

10. How can I request the repair service after Insta360 Care is activated?

You can click here to request repair online. You can also contact our technical support team via service@insta360.com for further conslutation.

11. If I request for official repair during the 1 Year Official Warranty, will it offset the use of Insta360 Care?

If the product is the quality issue within the official warranty, and is caused by non-human factors, your Insta360 Care service will not be consumed.

12. How can I inquire about and use the Insta360 Care Service Agreement Number?

The Care Service Agreement NO. is the proof of activation. Once automatically activated, you will receive the Insta360 Care service agreement and the corresponding Service Agreement NO. from the official email address noreply@notify.insta360.com. If you cannot find the camera serial number to request repair, the Insta360 Care Service Agreement NO. can be used. You can check the Service Agreement NO. in the activation email or by checking the Insta360 Care order.

13. I have purchased Insta360 Care for my camera. Can I extend the Insta360 Care once it expires or has been used?

Insta360 Care can only be purchased once for the same camera.

14. How can I get more information about Insta360 Care?

For more details, please refer to the Service Agreement. You can contact the support team via online chat or email ecommerce@insta360.com for further conslutation. For Care repair information, you can contact the after-sales team at service@insta360.com and Insta360 Care exclusive customer service will assist you.