Before you start to top up, purchase for Insta360 Diamonds and use Insta360 Diamonds in the Insta360 app, please carefully read and fully understand the "Insta360 Diamonds Usage Agreement" (hereinafter referred to as "this agreement"), especially the terms of exemption or limitation of liability. Terms involving your significant rights and interests will be highlighted in bold, underlined or other. If you have any questions about this agreement, please contact the Insta360 Customer Service team (service@insta360.com).

Please be aware that this agreement is formulated in accordance with the "Insta360 User Service Agreement", "Insta360 Privacy Policy", "Insta360 Diamonds Top Up Agreement" and relevant specifications of Insta360 and applies to all users (hereinafter referred to as "you") of Insta360 Diamonds. If not specified in this agreement, the provisions of the "Insta360 User Service Agreement", "Insta360 Privacy Policy", "Insta360 Diamonds Top Up Agreement" and relevant specifications of Insta360 shall apply.

If you are a child under the age of 14, please read and fully understand this agreement carefully with the accompaniment of your legal guardian, and use the Insta360 app, software and related services with the consent of your legal guardian. The child's exercise and performance of the rights and obligations under this agreement is deemed to have been approved by the legal guardian.

You confirm that you have the necessary civil capacity and legal qualifications to use this service and have the right and ability to agree to all the contents of this agreement and related agreements or norms; you have read all the contents of this agreement in detail, and you fully understand, agree and accept all the contents of this rule. Once this agreement is agreed upon and accepted, a legally binding document will be formed between you and Insta360.

1. About Insta360 Diamonds Service

1.1 Insta360 Diamonds (hereinafter referred to as "Diamonds") is a virtual digital product provided by Insta360. You can obtain Diamonds by topping up and use them for the "Insta360 AI Warp" function and other value-added services or functions displayed on the Insta360 platform that can use Diamonds.

1.2 You acknowledge that Diamonds are a digital commodity and do not have the nature of prepayment, deposit, stored value or other. Purchased Diamonds are only for your own use and cannot be transferred, sold, gifted to other users, or exchanged for Diamonds by any physical goods, virtual goods, or services sold on the Insta360 app.

2. Topping Up Diamonds Rules

2.1 Topping up Diamonds means to purchase Diamonds with legal tender. The top up page displays different Diamonds purchase plans. You can purchase according to your actual needs. Please be aware that due to the unique commodity attributes of Diamonds, unless the value of the Diamonds you purchase cannot be recognized in the Insta360 app due to the reasons of Insta360, Diamonds cannot be reversed into any legal tender or cash equivalents after purchasing. Insta360 recommends that you top up Diamonds cautiously and rationally and only top up the corresponding amount of Diamonds according to your actual needs.

If you have a refund demand based on the above reasons, please visit the Diamond Top Up page of the Insta360 App, tap the "Diamonds Refund" link in the Purchase Notes section, and submit a refund request according to the page prompts. Insta360 Customer Service will review and decide whether it meets the refund conditions according to the terms of this agreement and the actual situation. If Insta360 Customer Service confirms that it meets the refund conditions, Insta360 will refund the purchase amount corresponding to the unused Diamonds. If you have any questions about purchasing and using Diamonds, contact our online Customer Service team or email service@insta360.com for support.

Please note that you can only top up Diamonds for yourself, and you must top up using the top up method or third-party payment platform designated by Insta360, including but not limited to Apple App Store and Google Play Store (the specific top up method is still subject to the actual display of Insta360). You understand and confirm that if you use a method or platform not specified by Insta360 to top up Diamonds or illegally top up Diamonds and cause damage to user rights, Insta360 will not be liable for any compensation, damages or indemnification.

2.2 You authorize Insta360 to deduct settlement fees through designated top up methods or third-party payment platforms. Settlement fees are the total fees recorded on the orders you submit through the Insta360 app. You acknowledge and understand that third-party payment platforms may charge you taxes or fees in accordance with laws and regulations or their established platform policies, and actual payment fees may vary due to different regions, currencies, and platform policies.

2.3 You should keep your Insta360 account username and password safe and be solely responsible for all operations under the account, including any content published by it and any consequences arising therefrom. When topping up Diamonds, you should carefully confirm the transaction information such as account, purchase quantity, purchase fee, and payment account. Any losses caused by your reasons (including but not limited to errors in topping up accounts, payment account errors, insufficient understanding of billing methods, improper operations and abnormal situations in account/payment accounts) shall be borne by you.

2.4 Insta360 has the right to independently determine the standard price for topping up Diamonds based on the company's operating costs, operating strategies, etc., and may be adjusted based on these factors (adjustments include but are not limited to promotions and price increases) and displayed to you on the relevant product and service promotion and payment pages; if there is a change in the relevant charging method when you make a purchase, the actual charging method accepted by Insta360 shall prevail; if the price of the relevant service has been adjusted, the current effective price published on the Insta360 app shall prevail. You agree that your continued operation (including but not limited to clicking agree, continuing to purchase, completing payment and using Diamonds) is deemed to be your knowledge and agreement to the changed charging method and charging standard. The existing rights and interests of the Diamonds you purchased and used before the charging method change remain unchanged.

2.5 After obtaining Diamonds by topping up, you should keep the top up order number or transaction record as the only valid basis and evidence for purchase. If you have any objections to the transaction record, immediately raise them with Insta360 and provide the top up order number or third-party platform transaction record as the only valid basis or evidence for purchasing Diamonds. If Insta360 finds any errors after verification, it will correct them. However, if no transaction record or other valid voucher is provided, Insta360 has the right to refuse compensation due to the inability to verify. Please be aware that when you contact online Customer Service or email service@insta360.com for help, Insta360 may require you to provide the registration information of your Insta360 account (which may include your personal information) to complete identity verification. You understand and confirm that due to technical limitations, Insta360 cannot guarantee the accuracy and authenticity of identity verification.

2.6 For matters not covered by this agreement regarding topping up Diamonds, the Insta360 Diamonds Top Up Agreement shall prevail.

3. Diamonds Management and Validity Period

3.1 You can check your Diamonds balance by clicking the "Diamonds Icon" in the avatar area of the "Settings" page of the Insta360 app. You can click "Settings" - "Diamond Top Up" - "Purchase History" in the upper right corner of the page to view your purchase order, and click "All Details" in the upper right corner of the "Purchase History" page to check your Diamonds account. If you have any objections to the top up transaction record or find an abnormal situation in your Insta360 Diamonds account, contact the online Customer Service or email service@insta360.com for help.

3.2 Your Diamonds will be permanently valid from the date of issuance to your Diamonds account unless you cancel/delete your Insta360 account.

4. Using Diamonds

4.1 You can use Diamonds for the "Insta360 AI Warp" function and other value-added services or functions that display Diamonds on the Insta360 app.

4.2 When you use Diamonds, Insta360 will prioritize Diamonds obtained earlier (this is based on the time you topped up for them).

4.3 You can check your Diamonds usage in the "Settings" - "Diamonds Top Up" - "Purchase History" - "All Details" in the Insta360 app.

4.4 If you have used Diamonds for services or functions provided by Insta360, but the service or function fails to meet the description due to technical limitations, related service provider reasons, legal and regulatory policy compliance and other uncontrollable factors, Insta360 will return the Diamonds you used to your Diamonds account according to the actual situation.

5. Reasons for Exemption

5.1 Insta360 will do its best to provide you with support related to Diamonds services. Still, due to technical limitations, Insta360 cannot guarantee that network services will meet your requirements (including but not limited to the timeliness, security, and accuracy of network services).

5.2 You acknowledge and agree that Insta360 shall not be liable for any damages that may result from the following force majeure and non-liability reasons attributable to Insta360, including but not limited to losses of property, income, data, or other intangible losses:

(1) Due to force majeure factors such as typhoons, earthquakes, tsunamis, floods, power outages, wars, terrorist attacks, etc., the top up and purchase system or service cannot operate normally;

(2) Given the unique nature of the Internet, force majeure also includes situations that affect the regular operation of the Internet, such as system service interruption or delay caused by hacker attacks, technical adjustments or failures of telecommunications departments, system maintenance, etc.;

(3) System service interruption, termination, or delay caused by government orders, changes in laws and regulations, orders and rulings from judicial and administrative authorities, etc.;

(4) Payment information, bank account info, identity information leakage and any legal disputes and consequences caused by other platforms or websites linked or cooperated with Insta360;

(5) If the Diamonds service needs to be suspended due to system maintenance or upgrades;

(6) Other losses caused by reasons not attributed to Insta360.

5.3 Any loss or liability arising from Insta360's inability to provide Diamonds purchase services or any errors in providing Diamonds purchase services due to your own reasons shall be your own responsibility, and Insta360 shall not be liable for, including but not limited to, the following:

(1) You have not operated in accordance with this agreement or any other agreement published by Insta360;

(2) The invalidation, loss, or suspension of your Insta360 account;

(3) You provide Insta360 with incorrect, incomplete or false information resulting in the inability to use the Insta360 account, or you suffer any other losses;

(4) Your personal information has been leaked due to your disclosure of your account password to others, your failure to keep your password safe or sharing your account with others, or any other fault that is not the fault of Insta360;

(5) Losses or liabilities caused by the third-party payment platform account you have bound, including your use of an unauthenticated third-party payment platform account, the use of a third-party payment platform account that is not your own and your third-party payment platform account being frozen or sealed;

(6) Property damage caused by your personal intention or gross negligence.

6. Code of Conduct for Using Diamonds and Violations

6.1 You shall use Diamonds in compliance with the law. You shall not use Diamonds for any purpose that violates laws, regulations, policies, this agreement and related agreements, public order and good customs, social morality, or interferes with the regular operation of the Insta360 app and infringes on the legitimate rights and interests of other users or third parties, nor shall you violate any documents that are binding on you.

6.2 You are not allowed to purchase or use Diamonds for illegal purposes such as money laundering, gambling, commercial purposes such as profit and business, or other non-personal use purposes.

6.3 You may not purchase Diamonds in a manner or on a platform other than that specified by Insta360.

6.4 You are not allowed to purchase Diamonds through any program or software such as robot software, spider software, crawler software, spamming software, etc.

6.5 You shall not purchase Diamonds by infringing on the legitimate rights and interests of Insta360 or others.

6.6 You shall not take advantage of existing or potential software or vulnerabilities of Insta360 or third-party products (such as payment channels, etc.) that cooperate with or are associated with Insta360 to purchase Diamonds through any other improper means or in a manner that violates the principle of good faith.

6.7 You may not trade with other users or obtain Diamonds from third parties by purchasing, accepting gifts or otherwise.

6.8 You must not exploit the vulnerability to maliciously obtain Diamonds.

6.9 If you commit any of the above violations, Insta360 reserves the right to handle you or your account in one or more of the following ways without your prior consent:

(1) Temporarily freeze the Diamonds-related functions of your account. Insta360 shall determine the freezing period as appropriate;

(2) Permanently ban your account;

(3) Make full or partial deductions from the balance of Diamonds or other virtual goods or services in your Insta360 account (or other Insta360 accounts with evidence that you are associated with them or you control them);

(4) Suspension or termination of the provision of value-added services to your account (or other accounts with evidence that you are associated with them or you control them);

(5) Require you to return the Diamonds that have been used and purchased abnormally at the equivalent of legal tender;

(6) Collect liquidated damages and set off your unused Diamonds as liquidated damages. If the liquidated damages are not enough to compensate for the losses, Insta360 has the right to ask you to further compensate for the losses caused to Insta360;

(7) If your behavior involves a criminal offense, Insta360 has the right to transfer it to judicial authorities.

7. Other

7.1 Insta360 has the right to adjust, unilaterally change, suspend, or terminate the content of this agreement in accordance with changes in laws and regulations, regulatory policies, industry norms, and Insta360's business strategy and publish them on relevant pages. The aforementioned content will effectively replace the original agreement content on the relevant page after seven natural days of publication. At the same time, Insta360 will remind you of the updated content appropriately (including but not limited to pop-ups, emails, in-app letters, system notifications, app notifications and website announcements) so that you are aware of the latest version of this agreement.

7.2 You are aware and confirm that if Insta360 terminates its operation, it will be announced 60 days in advance, and the unused Diamonds will enter your Diamonds account and be refunded in legal tender according to the proportion that you purchased with legal tender to redeem Diamonds.

This agreement was published on August12, 2026, and will take effect on August20, 2026.