insta360insta360
insta360

Insta360 Ace & Ace Pro: Free 'No Questions Asked' Lens Guard Repair

Insta360 now offers a significant after-sales service for its new action cameras, Insta360 Ace and Ace Pro: free repair for damaged Lens Guards within the first year of purchase.

Protection for every adventure.

Insta360's Ace and Ace Pro cameras are designed with pre-installed Lens Guards to withstand even the most intense action. These guards protect against dust, moisture, and other elements, ensuring creators capture every shot in premium quality. However, replacing these Lens Guards requires a controlled, low-humidity environment to prevent fogging and water damage. For this reason, the Lens Guards aren't replaceable.

'No questions asked' maintenance.

To address this, Insta360 provides free maintenance for damaged Ace or Ace Pro Lens Guards within the first year of purchase. Customers only have to cover shipping costs to Insta360's US, Germany, Japan, or Hong Kong regional offices.

"Insta360 Ace and Ace Pro were designed for high-quality imaging no matter the action, for creators to go to extremes and capture the impossible," said Max Richter, Vice President of Marketing at Insta360. "Insta360 takes user feedback seriously, and the damaged Lens Guard replacement service means creators can be confident they are covered whatever they do, no questions asked."

Hassle-free repair.

Simply contact service@insta360.com to arrange free repair for damaged or scratched Lens Guards. Get out there and dive into action: Insta360's got your back.


Keen to keep up to date on Insta360 stories? Keep an eye on our blog and sign up for our mailing list.

Are you on the list?
Subscribe to receive top stories, tips and news right in your inbox.
WRITTEN BY @Laura Nellis
Was this helpful?
Thank you for your feedback!
insta360