Thank you very much for purchasing “Insta360 Extented Warranty”. Please read the Insta360 Extended Warranty Customer Service Agreement （“Agreement”） before your confirmation of purchasing “Insta360 Extented Warranty” service. The content of the Agreement ensures your rights. Your purchase of the service is deemed acceptance of the Agreement. The service is provided by Arashi Vision Inc.(“Insta360”), and the maintenance and repair is carried out by a designated after-market service agency.
Ⅰ. WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW
To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Insta360 disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, Insta360 limits the duration and remedies of such warranties to the duration of this express warranty and, at Insta360's option, the repair or replacement services described below.
Ⅱ. WHAT IS COVERED BY THIS 【 Insta360 Extended Warranty 】
This warranty only applies to Insta360 products purchased for personal use, not for resale. Insta360 guarantees that, under normal use, the product will be free from defects in materials and workmanship during the warranty period. The original warranty period for Insta360 products is one year for free, starting on the day you receive the product. If you are unable to provide proof of purchase, the warranty start date will be calculated as 90 days after the device’s factory production date, that is, the warranty will end 15 months after the factory date (unless otherwise specified by Insta360). The service guarantee period of “Insta360 Extended Warranty” is one year. With effect from the date of expiry of the free warranty period, the scheme may extend your warranty period to two years. Please refer to the “Warranty period” tab on the “After-sales Services” page to check the original warranty period of your product.
To qualify under the Insta360 Extended Warranty service, the following conditions must be met:
Buy the Insta360 Extended Warranty service with the camera, or buy the Insta360 Extended Warranty service separately and bind the camera.
a. The product has been used normally within the specified warranty period and has no signs of external damage.
b. The product has undergone no unauthorized disassembly, modification or addition outside of advice given in the official product guide.
c. The product has not experienced any accidental damage.
d. You are able to provide valid proof of purchase.
Note: if you have purchased Insta360 Care, you are covered for one free repair for accidental damage to the camera, within one year. For details, please check the ''Insta360 Care'' Terms of Service.
Ⅲ.【 Insta360 Extended Warranty 】 PRECAUTION
If you purchase Insta360 Extended Warranty for Insta360 Link and the system verifies that the Insta360 Link was not purchased from the Insta360 Official Store (store.insta360.com) or the system cannot match your order according to the serial number you filled in, please follow the instruction on the purchasing pop-up to check and fill in the purchase date of Insta360 Link. Before the repair process begins, we will verify whether the Link purchase date you filled in is consistent with the purchase certificate. If it is inconsistent, you may not be able to use the Extended Warranty service and Insta360 Extended Warranty will be refunded.
Ⅳ. WHAT IS NOT COVERED BY THIS 【 Insta360 Extended Warranty 】 ?
“Insta360 Extended Warranty” does not apply to any non-Insta360 branded camera or any software, even if packaged or sold with Insta360 camera. Software distributed by Insta360 with or without the Insta360 brand (including, but not limited to system software) is not covered by “Insta360 Extended Warranty”. Insta360 does not warrant that the operation of the Insta360 camera will be uninterrupted or error-free. Insta360 is not responsible for damage arising from failure to follow instructions relating to the Insta360 Product’s use.
For any situations not covered by the warranty (see below list), you will be required to pay a fee to access officially authorized Insta360 maintenance services.
The warranty does not apply:
a. To damage caused by unauthorized (not included in the official product manual) modification, disassembly, opening of the product and or attempted repairs;
b. To consumable parts, such as batteries or protective coatings, that may naturally diminish over time, unless failure has occurred due to a defect in materials or workmanship;
c. To cosmetic damage, including but not limited to scratches, dents and broken plastic on ports, unless failure has occurred due to a defect in materials or workmanship;
d. To damage caused by the use of third-party components or products;
e. To accidental damage (for example, the product is dropped or suffers water damage);
f. To product failure or damage caused by major incident or natural disaster (for example, fire, earthquake, lightning etc.)
g. To damage due to incorrect installation, use and or operation of product not in accordance with the official product manual;
h. To damage during upgrade/repair services carried out by anyone other than Insta360 representatives;
i. To defects caused by normal wear or aging;
j. To damage caused by improper use of battery packs and chargers;
k. If the product’s serial number has been removed or smeared;
l. If you are unable to remove the activation password or other forms of security measures used to prevent unauthorized use of Insta360 products, unless you can prove that you are an authorized user of the product (for example, by presenting proof of purchase);
m. If after contacting Insta360 to confirm the warranty service, the corresponding item is not sent within 7 days.
Ⅴ. WHAT WILL INSTA360 DO
a. If you experience an issue with your product, please contact Insta360 and explain in as much detail as possible what the problem is.
b. Insta360 technical support staff will try to diagnose and solve your problem by email or remote assistance. You may be asked to download and install specific software updates. If the problem cannot be solved by phone or software update, you will need to return the product to Insta360 for further testing and inspection.
c. If the problem is due to an issue covered under the warranty, Insta360 will be responsible for the repair costs.
d. If the tested product does not meet the conditions for free repair, Insta360 will charge a fee for testing, replacement parts, labor and courier costs, according to the specific case. Customers can choose to pay for the repair or have the original device returned without repair.
e. The replacement products or parts provided by Insta360 may not be brand new or packaged, but will be in perfect working order and at least equivalent in performance to the replaced part. The replaced product will still be covered under the warranty of the original product.
f. Insta360 may not be able to provide after-sales service in all locations, and the content of the after-sales service policy varies with location. Services outside the regular service range may incur a charge. For local information, please contact Insta360.
Ⅵ. LIMITATION OF LIABILITY BY THIS 【 Insta360 Extended Warranty 】
Insta360 is NOT responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.
Except as provided in this warranty and to the maximum extent permitted by law, Insta360 is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, compromise or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property, any costs of recovering, programming, or reproducing any program or data stored in or used with the Insta360 product or any failure to maintain the confidentiality of information stored on the Insta360 product.
The foregoing limitation does not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which Insta360 is liable under law.
As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.
Ⅶ. REFUND AND TRANSFER OF 【 Insta360 Extended Warranty 】
a. When the covered camera is returned within fifteen (15) days, the associated “Insta360 Extented Warranty” can also be returned for a refund at that time. More than 15 days after the covered camera is purchased, cancellation, refund of “Insta360 Extented Warranty” for any reason shall not be accepted.
b. If “Insta360 Extented Warranty” is purchased with a camera and the camera’s serial number changes due to exchange, the new replacement camera can be associated with your existing “Insta360 Extented Warranty”.
c. If you purchase “Insta360 Extented Warranty” at a separate time after purchasing the camera, once the product and service are activated and locked in, the service shall not be accepted for refund.
d. The service is non-transferable to a third party once activated.
Ⅷ. SERVICE INFORMATION PROTECTION OF 【 Insta360 Extended Warranty 】
b. Please note that product maintenance may result in data loss. Please back up your data first. Be sure to back up and/or delete the data in your camera before sending it back. If you do not delete it in advance, Insta360 will inevitably come into contact with the data in your camera during the service. Insta360 is not responsible for any data that is lost or leaked in the products it serves.
c. The maintenance and repair service covered under “Insta360 Extented Warranty” might require additional necessary information to be provided.“ Insta360 Extented Warranty” requires information during the maintenance and repair process: order number, purchase list, payment record like credit card statement, PayPal receipt, wire transfer record, etc. The company will not release, disclose, sell or provide the collected information to any third party without your consent. The preceding information shall be kept safe. To guarantee the service, the user shall agree that the company shall have the right to request the user to supply the required information.
IX. IMPORTANT INFORMATION
a. Please contact the Insta360 technical support team or submit an after-sales request before sending back any product. Insta360 may reject or return products without an assigned RMA number.
b. Due to differences between product versions, your product will be designated a specific, regional maintenance center by Insta360. If you have any questions about the after-sales service policy, please contact the Insta360 after-sales service team.
c. If the recipient address you provide is wrong, or the recipient refuses to receive the delivery, any resulting loss shall be borne by the recipient.
d. If the product cannot be delivered or is rejected, it will be returned to Insta360. Insta360 will retain the product and calculate a storage fee from the date of return. The standard storage fee is: US$15/day. If/when the storage fee becomes equivalent to the remaining value of the product, Insta360 has the right to dispose of the product. Calculation method for product value = original selling price, subtract the cost of repair.
e. When you sign for the product please check it is in good condition. Ensure there is no damage that may have occurred during delivery, or for any other reason. Damage to items during transportation must be reported to the Insta360 after-sales service center within 24 hours. For other issues with your returned product, please inform Insta360 within 48 hours from the date of receipt. After this period Insta360 will assume that the product is not damaged and performance is normal.
f. The Insta360 shall reserve the right of the final interpretation of matters related to “Insta360 Extented Warranty”. In case of any questions, the user may contact email@example.com.