Online Store

Thank you for choosing the products of insta360.com.

Parties to the Agreement

The Insta360 Store Sales Agreement (hereinafter referred to as “this agreement”) is an agreement concluded for buyers to purchase products from the Insta360 Store subordinate to store.insta360.com. (hereinafter referred to as Insta360 Store). Once the buyer has placed an order in the Insta360 Store, he/she hereby state and guarantee that he/she has the ability to agree to and sign the clauses in this agreement. If the buyer cannot accept all the clauses included in this agreement, please do not hit the “Buy” button.

Pictures and Advertisements

The information included in the Insta360 Store is nothing more than invitation for offer. Any information of such does not form as offer of the Insta360 Store to provide any product or service.The pictures, videos and words displayed on the Insta360 Store may not be the same as the actual products due to different batches and technology advancement. There may also be errors due to careless omissions in the review process. Insta360 Store always strives to provide customers with objective and correct website content and pictures, but takes no responsibility for any incorrect information that has not been subject to proofreading, or for any misunderstandings due to differences in interpretation.If you find any errors in the information displayed on the insta360 official website, please contact us at ecommerce@insta360.com.

Pricing and Adjustment

Insta360 reserves the right to change the price of the products displayed in the Insta360 Store based on the actual market situation. In the event of a price change, any change or cancellation of an order due to a change in price will not be accepted.Insta360 has the right to correct any unintentional mispricing. In the event of a pricing error, you will be notified and will be allowed to continue trading at the correct price or cancel the order without any charge. You can find additional information on pricing and sales taxes on the “Payment and Pricing” page.

Order Receipt and Confirmation

When you place an order from our mall, your order constitutes an offer to purchase products or services from us. If your order contains multiple products or services, your order will contain a series of offers for each product or service.Once we have received your order, we will send you an order confirmation email. However, your receipt of the above email does not constitute confirmation that we have accepted your order, nor does it constitute a confirmation of our offer to sell. It simply means that we have confirmed receipt of your order.Once we have handled your order and are ready to ship the goods, The Insta360 Store will change the order status in Personal Center to “confirmed”. We will send you another email indicating that we have accepted your order, which will include shipping details when the shipment is ready and shipped out from the warehouse.We have the right to decide whether to accept your order. The Insta360 Store will only accept your order only after we have confirmed that the stock, logistics, policies and all other objective conditions can be satisfied. If the Insta360 Store have confirmed your order, but find out later that we can not offer the products or service ordered or that the buyer is scalping, competing with malice or buying against the purchase limitation, etc., we will cancel the order and refund the purchase price to you in full.

Order Cancellation

Customers could cancel the order before it is confirmed. The order cannot be changed once it has been confirmed and processed. If you want to cancel the order after it is confirmed, please process with the free refund in 15 days upon receiving the product.

Logistics and Delivery

For non-pre-sale products, Insta360 Store processes the order within 24 hours after the order was placed, once confirmed, we will ship it according to the timescale shown on the store product page.Insta360 Store will select a third-party shipping company with consent of the buyer, including but not limited to: 1. DHL, 2.UPS, 3.EMS, 4.SF International SF Logistics.The Insta360 Store will choose the most suitable shipping company to provide the service according to the shipping address. You may advise us on the most appropriate shipping company for our reference, however we may not follow this advice.The shipping time should be subject to the time announced by the third-party shipping company. Once the products of your order leave our warehouse, the actual delivery may be affected by events which are beyond Insta360’s control. Thus, Insta360 does not assume any responsibility for any delay in delivery due to unexpected logistics related events.If any logistics delay occurs, you may send an email to ecommerce@insta360.com, and we will do our best to contact the logistics company to help resolve the issue.

Order Receipt

Within 15 days of the shipment of the order, customers could confirm the receipt of product on Insta360 Store upon its delivery. If no receipt confirmation was made after 15 days of shipment, the system would automatically confirm the receipt of order.If you did not receive the product after the auto-confirmation by the system, please contact Insta360 Customer Service Center. We will re-ship the product or provide refund or reimbursement according to actual situation.

After-sales Service

Insta360 will provide after-sales service based on the after-sales policy on the official website and the product warranty card.For specific service terms, please refer to https://www.insta360.com/support/aftersales

Pre-Sale Policy

For pre-sale products, Insta360 Store would only provide the estimated shipping time due to objective uncertainty, the actual shipping time may be influenced production, inventory situations and force majeure.Customer hereby agrees that Insta360 has the right to adjust the shipping time according to the actual situation, or cancel the order after receiving the permission from the customer. If any such adjustment or cancellation occurs, Insta360 will promptly notify the customer.

Reselling forbidden

Insta360 Store sells and delivers products to end-users/customers only. Any purchase of products from Insta360 for the purpose of reselling is forbidden. We reserve the right to refuse or cancel your order if we have reasonable grounds to believe that you are not purchasing the products for personal use.

Intellectual Property Protection

store.insta360.com is the exclusive owner of all the intellectual property rights related to the products (including but not limited to design drawings, technologies, appearance design, utility models, brands, trade names and trademarks, etc.) and the right to apply for intellectual property of the related intellectual achievements (collectively referred to as “Insta360 Intellectual Property”). store.insta360.com has the right to enjoy and implement Insta360 Intellectual Property according to the relevant laws and regulations, and all the proceeds arising from the intellectual property protection shall be owned by store.insta360.com. has absolute authority to strive for and maintain the protection for the intellectual property of all or part of the technologies or improvements across the world. Any infringement of rights and interests of store.insta360.com on Insta360 Intellectual Property is unacceptable by us, including but not limited to reverse engineering or resale of the products purchased.

Data Protection

Once you have placed an order, this means you agree that Insta360 Store may store, process or use the data you provided for the purchase of the product or service. This also means that you agree for your data to be archived and/or circulated within store.insta360.com, so you can receive information regarding Insta360 products or services that may interest you.

Force Majeure

If Insta360 Store can not fully fulfill the obligations of this Sales Agreement due to force majeure, we will notify you within 5 days from the date of the force majeure (if the notice can not be delivered within the aforementioned period due to a force majeure incident, Insta360 Store will notify you within 5 days after the conditions of the incident have been eliminated). If Insta360 Store fails to fulfill the Sales Agreement due to force majeure, we shall be wholly or partially exempt from liability or responsibility. Force majeure events include, but are not limited to, earthquakes, flooding, lightning strikes, snowstorms, and government action.

Protocol Conflict

This agreement applies to all products sold at Insta360 Store. If Insta360 Store makes any specific sales policy for any product, and there exist conflicts between the sales policy and this agreement, please take the product sales policy as the standard.